FaciliWorks CMMS Software


Tracking critical aspects of corrective maintenance and running your preventative maintenance program are the primary functions of FaciliWorks CMMS Software.

CMMS software features can be quite extensive. From managing assets and preventative and corrective maintenance to inventory, personnel, suppliers and more, CMMS software helps your maintenance program run smoothly and efficiently. The more information you feed into your CMMS software, the more accurately it helps streamline your operations.

Preventative Maintenance, Corrective Maintenance and Service Requests

Each preventative maintenance and corrective maintenance record includes the tech responsible for the work, what exactly was done, how long it took to complete and the date due versus date done. FaciliWorks keeps track of all expenses associated with maintenance, too, so you’ll never wonder where all the money is being spent. Tracking all necessary preventative maintenance elements helps you become proactive with your maintenance, which reduces equipment breakdowns and extends asset life.

Corrective maintenance is also tracked in FaciliWorks, just as thoroughly as preventative maintenance. A technician can perform the corrective work in the field, update the record on a mobile device, mark the work as complete and then sign the record, ensuring personnel accountability. The data is updated in real time in FaciliWorks and management can be notified of the completion of the work.

An interactive maintenance job calendar makes it easy to balance the workload among the staff and reassign work as needed. Additionally, running detailed reports on scheduled versus unscheduled work on any asset, or running KPIs on mean time between failures can aid in repair/replace decisions.

When a service request is submitted online, it is automatically routed to FaciliWorks to be viewed by the maintenance manager. The manager can then delete or approve the request and convert it into a work order. FaciliWorks can be configured to send automatic email notifications at each step of the process, informing the original requester and need-to-know personnel of the progress of the request. The maintenance manager can monitor the status of the requests and work orders from the FaciliWorks Dashboard.

Asset Tracking

No matter how many or how few assets you have to track, CMMS software is the only way to keep sufficiently detailed records. An asset can be anything within your business that requires testing, replacement or service at defined intervals, such as vehicles, machinery, individual components, fixtures or even whole facilities. When you enter an asset record into FaciliWorks, you include its preventative maintenance schedule and all other associated details like parts, labor, procedures and checklists to ensure maintenance is performed accurately and efficiently. For more extensive facilities management, FaciliWorks Enterprise offers asset grouping, which allows you to partition your shared database by department, location or any other criteria. Each group can be seen only by a specifically designated set of users, while management retains full access to all records.


Being proactive about inventory control allows time to find the best prices and assures that parts are not misplaced and unnecessarily reordered. FaciliWorks includes comprehensive inventory control which allows you to track spare parts inventory, record where parts are used, track cost centers and warehouses and calculate ideal order quantities. Parts call also be more closely tracked by using barcoded labels.

Predictive Maintenance (KPIs)

KPIs (Key Performance Indicators) are paramount to making the best decisions for your facility. These KPIs can be filtered by various criteria to suit your needs.

FaciliWorks Essentials includes the following KPIs:

  • CMs Completed on Time Versus Late
  • PMs Completed on Time Versus Late
  • Asset CM Average Downtime
  • Mean Time to Repair
  • Mean Time Between Failure
  • PMs Versus CMs Completed
  • Total Work Events
  • PM Projected Budget


FaciliWorks Pro and Enterprise include the following KPIs:

  • Mean time between failures (MTBF)
  • Assets with highest downtime for work orders
  • Assets with the most work orders
  • On-time versus late PMs



FaciliWorks Essentials provides convenient and efficient ad-hoc reporting from any data entry point. You can quickly filter any of your data in grid view, reposition or show/hide columns, and then either export the raw data to Excel or view it in report format, which allows you to save, print or email the report with just a click.

FaciliWorks Pro and Enterprise include a large variety of reports that allow you to see comparisons and trends regarding asset downtime, inventory value, maintenance hours required, expended and estimated costs and so much more. Reports can be viewed on-screen, printed or emailed and can be exported to Excel and other formats for advanced ad-hoc reporting. Additionally, each user can save reports as favorites on the dashboard for quick and easy future access.

FDA Validation (FaciliWorks Pro & Enterprise only)

Compliance with governmental and international standards agencies is an important element in industrial, maintenance and manufacturing environments. The FDA’s guidelines for good manufacturing practices, for instance, state that purchasers of vendor-supplied software must perform software validation under normal operating conditions. These FDA requirements apply to industries such as pharmaceuticals, cosmetics, ingestible products, etc., depending on the specific product(s) being manufactured.

FaciliWorks employs multi-level security and electronic signature features as well as an unchangeable record (audit log) of all user actions. These features are necessary for compliance with certain regulations, but in other cases, they can be used to verify history in the event of insurance claims or accidents.

Software validation means to verify that the software functions as designed and works under the purchaser’s actual conditions. To assist companies in the validation process, we offer a validation kit as well as onsite validation services. These services streamline the process, guaranteeing documentation accuracy and minimizing downtime. Our Validation Services expert uses the FaciliWorks 8i Validation Kit to perform the validation at your facility under normal operating conditions. During validation, our expert documents and stores all results within the Kit as preparation for future audits.

Questions about features? Let’s chat!

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