FaciliWorks CMMS Software


Tracking critical aspects of corrective maintenance and running your preventative maintenance program is the primary function of FaciliWorks CMMS Software.

CMMS software features can be quite extensive. From managing assets and preventative and corrective maintenance to inventory, personnel, suppliers and more, CMMS software helps your maintenance program run smoothly and efficiently. The more information you feed into your CMMS software, the more accurately it helps streamline your operations.

Preventative Maintenance and Unscheduled Work Orders

The management of preventative maintenance and unscheduled work orders are two primary CMMS software features. When you enter an asset record into FaciliWorks, you include the preventative maintenance schedule in the record. Based on its meter-based and/or date-based schedule, once the asset is scheduled for maintenance, FaciliWorks sends a notification to specified members of the staff that the asset is due for maintenance. An interactive scheduling calendar makes it easy to balance the workload among the staff and reassign work as needed.

FaciliWorks CMMS software tracks the following preventative maintenance elements to help you become proactive with your maintenance. This reduces equipment breakdowns and extends asset life:

  • Schedule (date-based and/or meter-based)
  • Labor
  • Contracts
  • Parts
  • Tools
  • Variables
  • Procedures (you can even attach photos and any another kinds of documents to these records)
  • Checklists
  • Signatures

Unscheduled work orders are also tracked in FaciliWorks and include all of the same elements as preventative maintenance records listed above (aside from schedule, of course).

A technician can perform the work in the field, update the record on a smartphone or tablet, mark the work as complete and then sign the record, ensuring personnel accountability. The data is updated in real time in FaciliWorks and management can be notified of the completion of the work. Additionally, running detailed reports on scheduled versus unscheduled work on any asset, or running KPIs on mean time between failures can aid in repair/replace decisions.

Service Request - Work Order Cycle

Users in various locations can quickly and easily create and submit service requests online. This eliminates time-consuming phone calls and written requests while providing centralized documentation of every service request and its outcome.

Once a request is submitted, it is automatically routed to FaciliWorks to be viewed by the maintenance manager. The manager can then delete or approve the request and convert it into a work order. FaciliWorks can be configured to send automatic email notifications at each step of the process, informing the original requester and need-to-know personnel of the progress of the request. The maintenance manager can monitor the status of the requests and work orders from the FaciliWorks Dashboard.

Asset Tracking

Asset tracking is another of the primary CMMS software features. No matter how many or how few assets you have to track, CMMS software is the only way to keep sufficiently detailed records. An asset can be anything within your business that requires testing, replacement or service at regular intervals based on either elapsed time or actual usage. Assets might be vehicles, machinery, individual components, fixtures or even whole facilities.

FaciliWorks tracks general asset information, warranties, service contracts, leases, history, events, costs and authorized persons. You can even use barcoded labels on your assets for quick and error-free identification and data input. For more extensive facilities management, FaciliWorks offers asset grouping, which allows you to partition your shared database by department, location or any other criteria. Each group can be seen only by a specifically designated set of users, while management retains full access to all records.


Being proactive about inventory control allows time to find the best prices and assures that parts are not misplaced and unnecessarily reordered. FaciliWorks includes comprehensive inventory control which allows you to track spare parts inventory and purchase orders, record where parts are used (by work order or asset identification), track cost centers and warehouses and calculate ideal order quantities. Parts call also be more closely tracked by using barcoded labels.


FaciliWorks can incorporate optional calibration management features for those companies that need to streamline the two departments, for a powerful all-in-one solution. These features include but are not limited to gage records management, attributes, parts, history, as-found condition tracking, crib management, calibration requests, scheduled and unscheduled calibrations and calibration certificates.

Predictive Maintenance (KPIs)

KPIs (Key Performance Indicators) are paramount to making the best decisions for your facility. FaciliWorks’ KPI graphs include:

  • Mean time between failures (MTBF)
  • Assets with highest downtime for work orders
  • Assets with the most work orders
  • On-time versus late PMs

These KPIs can be filtered by various criteria to specifically suit your needs.


Many aspects of FaciliWorks are configurable to your preferences, such as field names, tab names, menu names, program messages and the dashboard (which includes personal report favorites). Being able use the terminology your company prefers reduces the learning curve and gets everyone up to speed quickly. Even the language is configurable to each user. FaciliWorks is available in both English and Spanish and can be adapted to Chinese, French and German through Google Translate.


Comprehensive reporting capability is one of the most important CMMS software features. FaciliWorks includes a large variety of reports that allow you to see comparisons and trends regarding asset downtime, inventory value, maintenance hours required, expended and estimated costs and so much more. Reports can be viewed on-screen, printed or emailed and can be exported to Excel and other formats for advanced ad-hoc reporting. Additionally, each user can save reports as favorites on the dashboard for quick and easy future access.

Validation and Audits

Compliance with governmental and international standards agencies such as ISO, FDA and AS is an important element in industrial, maintenance and manufacturing environments. The FDA’s guidelines for good manufacturing practices, for instance, state that purchasers of vendor-supplied software must perform software validation under normal operating conditions. These FDA requirements apply to industries such as pharmaceuticals, cosmetics, ingestible products, etc., depending on the specific product(s) being manufactured.

FaciliWorks  employs multi-level security and electronic signature features as well as an unchangeable record (audit log) of all user actions. These features are necessary for compliance with certain regulations, but in other cases, they can be used to verify history in the event of insurance claims or accidents.

Software validation means to verify that the software functions as designed and works under the purchaser’s actual conditions. To assist companies in the validation process, we offer a validation kit as well as onsite validation services. These services streamline the process, guaranteeing documentation accuracy and minimizing downtime. Our Validation Services expert uses the FaciliWorks Validation Kit to perform the validation at your facility under normal operating conditions. During validation, our expert documents and stores all results within the Kit as preparation for future audits.

Questions about features? Let’s chat!

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