FaciliWorks CMMS FAQ

Why do I need
CMMS software?


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If you’re asking yourself any of these questions…


How can the maintenance staff become proactive instead of reactive?

How many times has this equipment gone down? Should I repair or replace it?

When was the equipment last maintained, what was done and who did the work?

How many spare parts do we have on hand and where are they stored?

Our maintenance staff has been reduced from 10 to 5; how are we going to get everything done?

How are my employees spending their time?

It seems that one or two employees are doing the lion’s share of the work. Is there a way to more evenly distribute the workload?

Where is all the money going?

How can we decrease/eliminate/control all of the emails and phone calls from general staff requesting maintenance?

How can I make sure the supervisors regularly receive the information they need?

…then you definitely need CMMS software!


Because FaciliWorks CMMS software tracks maintenance schedules and alerts appropriate personnel when it comes due, you will keep your equipment in tip-top shape. This minimizes downtime and reduces unplanned, reactive maintenance. And when equipment does fail, you can track that, too. Pull reports on how much downtime a particular asset has had over a particular time frame to decide whether to repair or replace.

You can easily manage the schedules of the maintenance staff and more evenly balance the workload among them. You can hold techs accountable for their time, as they will have a clear understanding of their tasks for the day, how long each should take and required parts and tools because FaciliWorks tracks all of this information. If you happen to be running low on any parts, FaciliWorks can alert you so that you can make sure you always have enough on hand.

Each preventative maintenance record and work order record includes the tech responsible for the work, work performed, how long it took to complete and the date due versus date done. FaciliWorks keeps track of all expenses associated with maintenance, too, so you’ll never wonder where all the money is going.

Using Web Service Requests allows all the general staff to submit service requests online which eliminates all the emails and phone calls that needlessly take up so much time. You can then either delete them or convert them into work orders and automatic emails keep staff in the know every step of the way.

Any reports that need to be supplied to supervisors can be put on an automatic email schedule, so that task won’t ever fall through the cracks. You’ll have all the maintenance information at your fingertips and can run a multitude of reports, as needed.