Maintenance Agreements
GET THE MOST OUT OF YOUR INVESTMENT
Our software solutions are dynamic, market-driven products under continuous development, so in order to get the most out of your investment, it’s essential to keep your maintenance agreement (MA) up to date. To renew your MA, please contact your sales representative or complete the MA renewal form.
Please note that MA renewals are specific to on-premise deployments; MA renewal does not apply to hosted software.
The FaciliWorks MA includes:
Support and Assistance: Access our Technical Support team via phone, email, online Support Portal and live remote sessions during regular business hours, excluding national holidays. This includes up to ten years of mainstream product support from the version release date with five additional years of extended support. Extended support is provided on a best-effort basis and may not include regular
software updates for any software products nearing end of life.
Program and Documentation Updates: In-version updates include corrections of program errors and enhancements which improve its capabilities. Updates are provided in accordance with the End User License Agreement (EULA) and are available for download; updates on physical media are available upon request. We reserve sole discretion regarding the selection, timing, and inclusion of specific program corrections or enhancements in any given update. Support services do not constitute a guarantee that all software defects will be corrected. Documentation updates are included with program updates, when applicable.
Discounts: Receive discounts on major software upgrades and other software-related products.