Privacy Policy

FaciliWorks CMMS Software

Last modified: May 1, 2025

This is the privacy policy (“Privacy Policy”) that governs how CyberMetrics and our affiliated companies (“CyberMetrics”, “we”, “our” or “us”), use Personal Information (defined below) that we process in connection with your use of use of FaciliWorks that links to this Privacy Policy (collectively, our “Application”). This Privacy Policy also applies to the Personal Information CyberMetrics receives when our business partners and customers (collectively, our “Customers”) use our Application in connection with CyberMetrics’ proprietary hosted and on-premises software and related services under an enterprise relationship (collectively, our “Software” and, together with our Application, collectively, our “Service”). CyberMetrics makes its Service available to individuals (“you”) for your informational and operational support. Please read this Privacy Policy carefully to better understand how we collect, use, and disclose Personal Information about you as you use our Service.

 

  1. INTRODUCTION.

We are committed to respecting privacy and recognize the need for appropriate protection and management of any Personal Information that is shared with us as part of using our Service. As used in this Privacy Policy, “Personal Information” means any information relating to an identified or identifiable natural person. We may collect Personal Information from you directly through the Application, or indirectly through document(s) you upload to our Service containing Personal Information, as discussed more fully below.

You may choose whether or not to provide or disclose Personal Information in connection with your use of our Service. If you choose not to provide certain Personal Information we request, you may still visit and use parts of our Service but may be unable to access or use certain features or options.

Our Service may contain links to third-party services that are not owned or controlled by CyberMetrics. We are not responsible for the privacy practices or the content of those third-party services and you use them at your own risk.

 

  1. CATEGORIES OF PERSONAL INFORMATION WE COLLECT AND WHEN PERSONAL INFORMATION IS COLLECTED.

CyberMetrics collects certain information that may constitute Personal Information in the following ways:

(a) Contact Information.

In various areas of our Service you may be required to provide basic contact information. This basic contact information is essential to the use of the Application.

Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address
Profile information

(b) Service Login Information.

We process the username and password of users to enable secure logging into our Service, and we process information regarding your role to appropriately control access to restricted content.

(c) Document Submissions.

Our Service may allow users to upload documents relating to their use of the Application, you may disclose certain Personal Information through our Service as a product of your submission.

(d) Social Media and Other Social Providers.

We have integrated certain third-party social media or social login providers (Such as Facebook, Google and Microsoft) to offer you their social networking services through our Service. For example, you can use third-party social networking services to create, login and submit data using the Application on our Service. These social networking services may be able to collect information about you, including your activity on our Service. If you choose to access or make use of third-party social networking services, we may receive information about you that you have made available to those social networking services, including but not limited to your basic contact information and profile on those social networking services.

The Personal information shared with our Service is governed by the social providers privacy policy. You may also be able to modify your privacy settings or revoke access to our Service from within these third-party social providers.

(e) Usage Data.

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

 

  1. COOKIES AND OTHER TRACKING TECHNOLOGIES.

We and our service providers may use cookies and similar technologies to collect usage and browser information about how you use our Service. The technologies we use for this automatic data collection may include cookies and web beacons that permit us to verify system and server integrity and generate statistics around the popularity of certain content. We process the information collected through such technologies, which may include or be combined with Personal Information, to help operate certain features of our Service, to enhance your experience through personalization, and to help us better understand the features of our Service that you and other users are most interested in.

 

  1. THE PURPOSES FOR WHICH WE USE PERSONAL INFORMATION.

If you submit or we collect Personal Information through our Service, then such Personal Information may be used to:

Provide, analyze, administer, improve, and personalize the Service;

Contact you in connection with the Service, notifications, events that you may have registered for by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation;

Identify and authenticate your access to the parts of the Service that you are authorized to access;

Protect our rights and/or our property and to ensure the technical functionality and security of the Service; and

To attend and manage Your requests to Us.

We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

We also may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

 

  1. HOW WE DISCLOSE PERSONAL INFORMATION.

We do not sell, lease, rent or otherwise disclose the Personal Information collected from our Service to third parties unless otherwise stated below or with your consent.

(a) Our Third-Party Service Providers.

We transfer Personal Information to our third-party service providers to perform tasks on our behalf and to assist us in providing our Service. For example, we may share your Personal Information with service providers who assist us in performing core functions (such as hosting, data storage, and security) related to our operation of the Service and/or by making certain interactive tools available to you as a user. We also use third parties for technical and customer support, application development, tracking and reporting functions, quality assurance, and other services. In the performance of our Service, we may share Personal Information from or about you with these third parties so that we can deliver the highest quality user experience.

(b) Business Partners.

From time to time, we may partner with other companies to jointly offer products or services. If you purchase or specifically express interest in a jointly offered product or service from us, we may share Personal Information collected in connection with your purchase or expression of interest with our joint promotion partner(s). We do not control our business partners’ use of Personal Information we collect, and their use of the information will be in accordance with their own privacy policies.

(c) Business Transfers

We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

(d) Other Disclosures.

We may disclose Personal Information about you if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our Terms of Use, including investigations of potential violations thereof; (iii) detect, prevent, or otherwise address fraud or security issues; or (iv) protect against harm to the rights, property or safety of CyberMetrics, our users, or the public. We may also disclose Personal Information to third parties when explicitly requested by or consented to by you, or for the purposes for which you disclosed the Personal Information to us as indicated at the time and point of the disclosure (or as was obvious at the time and point of disclosure).

 

  1. RETENTION OF PERSONAL INFORMATION.

We reserve the right to retain any Personal Information as long as the Personal Information is needed to: (i) fulfill the purposes that are described in Section 5, and (ii) comply with applicable law.

We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

 

  1. Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

 

  1. DATA SECURITY.

The privacy and security of Personal Information is very important to us. Taking into account the nature, scope, context and purposes of processing Personal Information as well as the risks of varying likelihood and severity for the rights and freedoms of natural persons, CyberMetrics has implemented appropriate technical and organizational measures to ensure and to be able to demonstrate that its processing of Personal Information is performed in accordance with applicable law. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect Personal Information, we cannot guarantee its absolute security.

 

  1. CHILDREN’S PRIVACY.

Our Service is intended for individuals over eighteen 18 years of age. We do not target children and do not knowingly collect any Personal Information from children under the age of thirteen (13). When a user discloses Personal Information on our Service, the user is representing to us that he or she is at least eighteen (18) years of age.

 

  1. EMAIL COMMUNICATIONS.

Certain email communications are required for use of the Service. Transactional email communications are required as part of the use of the Service and may include but are not limited to account verification, password/passphrase reset, and multifactor authentication. You cannot opt out of receiving transactional emails related to the performance of our Service.

To the extent we send marketing communications, you can unsubscribe from any marketing emails that we may send you by following the instructions included in the email correspondence or emailing us at webmaster@cybermetrics.com.

 

  1. SMS/MMS COMMUNICATIONS.

As part of the use of our Service SMS/MMS communications may be configured for various uses within the Service. Our service may utilize one or more third party SMS/MMS providers. The Personal Information identified in Section 2 may be used in SMS/MMS communications and by the third-party providers in connection with providing our Service. You can cancel the SMS/MMS service at any time. You can uncheck Receive Notifications in your profile or reply with STOP to the number from which you received the messages. After you send the message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS or MMS messages from the Service. If you want to join again, simply sign up as you did the first time, and we will start sending messages to you again.

 

  1. Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

 

  1. Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

  1. EXERCISING YOUR PRIVACY RIGHTS

Depending on where you live, you may have the following rights with respect to your Personal Information under applicable data protection laws:

  • Access – The right to request access to and obtain a copy of any Personal Information we may have about you.
  • Deletion – The right to delete your Personal Information that we have collected or obtained, subject to certain exceptions.
  • Correction – The right to request that we correct any inaccuracies in your Personal Information, subject to certain exceptions.
  • Opt Out of Certain Processing – The right to: (a) opt out of the processing of your Personal Information for purposes of targeted advertising, (b) opt out of the sale of your Personal Information; and (c) opt out of profiling in furtherance of decisions that produce legal or similarly significant effects. We do not conduct these processing activities through our Application, so we do not offer an opt out.

To exercise any of the privacy rights afforded to you under applicable data protection laws, e-mail us at webmaster@cybermetrics.com.  Our Service may give You the ability to delete certain information about You from within the Service. You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information.

You will not be discriminated against in any way by virtue of your exercise of the rights listed in this Privacy Policy. However, should you withdraw your consent or object to processing of your Personal Information, or if you choose not to provide certain Personal Information, we may be unable to provide some, or all, of our Services to you.

Only you, or an authorized agent that you authorize to act on your behalf, may make a request related to your Personal Information. Where permitted, we may verify your identity before fulfilling your requests, and if we cannot verify your identity, we may request additional information from you. If you are an authorized agent making a request on behalf of another person, we will also need to verify your identity, which may require proof of your written authorization or evidence of a power of attorney. We endeavor to respond to requests within the time period required by applicable law. If we require more time, we will inform you of the reason and extension period in writing.

We do not charge a fee to process or respond to your requests unless they are excessive or repetitive. If we determine that a request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. We may deny certain requests, or only fulfill some in part, as permitted or required by law. If you are not satisfied with the resolution of your request and you are afforded a right to appeal such decision, you will be notified of our appeal process in our response to your request.

 

  1. Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: webmaster@cybermetrics.com

By phone number: 480-922-7300

By mail:
CyberMetrics
1523 W. Whispering Wind Drive, Suite 100
Phoenix, AZ 85085

Document Control Number: 102693941.3