SERVICES
PROPEL YOUR ROI WITH LAUNCHPAD ONBOARDING SERVICES
Take advantage of Launchpad, our dynamic onboarding services package that will guide you through every stage of FaciliWorks implementation and beyond. Your dedicated Client Success Manager (CSM) works with you every step of the way to minimize your downtime and ensure the success of your implementation.
ASSESSMENT AND PLANNING
Your dedicated CSM consults with your internal team to assess the project, address needs and expectations, create an action plan and establish a preliminary timeline. Weekly meetings are scheduled to assess progress.
INSTALLATION AND PREP
Your CSM assists you and/or your IT team with download and installation of the software (or our Hosted Services team handles this and provides your login information) and ensures that FaciliWorks is up and running. You also receive a personalized walk-through of the software to prepare you for training.
DATA IMPORT/UPGRADE
At this stage, we would perform your data import (new customers) or database migration (upgrading customers), depending on your selection. This process includes data migration and verification along with a data backup and recovery plan. (See chart for details.)
TRAINING
At this stage of the process, it’s time for training! Please see the chart for details. For further information about training options (web, onsite, etc.), please click here.
GO LIVE
In the go-live stage of implementation, your CSM provides you with access to the FaciliWorks Support Portal and ensures you’re fully prepared for launch. We then complete your final data migration and you’ll be off and running with your new FaciliWorks software!
POST-LAUNCH GUIDANCE
After launch, you may have additional questions or need further coaching or consultation. During this stage, you have additional time with your dedicated CSM to use however you need. This time is available to you for 30 days beyond the date of training completion.
*We offer a variety of data import and training options, so please contact us to discuss your needs.
WHY USE OUR SERVICES?
The data captured by FaciliWorks has a ripple effect throughout your entire company because other departments, from operations and production to shipping and budgeting, depend on the optimization of the maintenance department. Ultimately, your company’s ROI hinges on your department’s success with your new CMMS software, so doing it right the first time is a must. Our Client Solutions team can successfully implement FaciliWorks under your company’s unique infrastructure, ensuring that all critical functions are addressed and delivered.
Additional Services
CONFIGURATION
Proper configuration of FaciliWorks is imperative to a successful deployment, as it dictates your daily workflow and operations. Configuration can include establishing system administrators and users, defining security settings, customizing menu items and reports, creating record templates, etc., to best suit your company’s needs.
FDA VALIDATION
Efficient validation processes are crucial in ensuring compliance and optimal product performance. When you opt for our on-site validation services, our experienced Services team will guide your team through the validation effort. Swift compliance and a quick start will give your organization a competitive edge.
INTEGRATION
Our team can integrate FaciliWorks with your existing business systems such as inventory, accounting, purchasing and building automation sensors. Our integration services will save you time, reduce costs, increase productivity and make FaciliWorks work even better for you.
CUSTOM REPORTS
If you have reporting needs beyond that which FaciliWorks already provides, we can design and create customized reports tailored to your company’s unique specifications. These can be easily implemented into FaciliWorks, streamlining your processes and enhancing functionality.
TRAINING
Even if you don’t take advantage of Launchpad, we highly recommend training. Without it, the software could become misused, resulting in a reduction of ROI. We offer a variety of training options and will gladly advise you on the appropriate type of training for your needs.
Let’s schedule your free consultation!
Give us a quick call at 1-800-777-7020 or submit the form below and we’ll be in touch shortly.