FaciliWorks Technical Support
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FaciliWorks 8i 8.7.004
FaciliWorks Desktop 8.6
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Each version of FaciliWorks CMMS software includes a Help System accessible from within the software and a PDF user guide. Please consult these documents first for answers to your how-to questions. User guides are in the left-hand column of this page and the link below will show you how to access the Help System.
Before you contact Tech Support
When you submit a ticket through the support portal, one of our skilled technicians will evaluate your issue and contact you with a solution or set up a remote session to troubleshoot your issue. You can do some of this exploration yourself to possibly resolve the issue without technical support:
Restart your computer; this can solve many problems.
Start at the beginning. Examine the data you have entered to be sure you are asking the program for what you want. For example, if a report does not include the information you expected, be sure you have typed the correct date range, etc.
Try the procedure again to see if you can duplicate the issue. Note the steps you take to recreate the issue and have these notes ready when you contact technical support.
Try a related procedure; for example, if you can’t print from the software, try printing from another program. If nothing prints, you know the problem is related to the printer, not the software. Check the printer connections and make sure the printer is turned on.
If the software used to work, but will no longer launch, think about what has changed with your computer. Have any new programs been installed lately?
Take note of any error messages you see on your screen.
If the steps above have not resolved your issue, please enter the Support Portal to submit a ticket (incident) or search the knowledge base. The Support Portal is intended to provide you with valuable support resources and an efficient means to follow up on your support tickets. We understand, however, that sometimes you just need to hear a human voice and we’ve got those too! If you prefer, you can reach out to our Technical Support team at 1-800-776-3090 (Option 2).
Tech Support Hours
M-F 8:00 a.m. to 5:00 p.m., MST
Please visit our registration website to generate your trigger code in order to register your software license. (FaciliWorks Desktop only – FaciliWorks Web does not require a trigger code.)