Support Overview
WE’RE HERE TO HELP
How-to Questions
Each version of FaciliWorks has a corresponding instructional guide in the GUIDES AND VIDEOS section. 8i and Desktop versions also include a Help System accessible from within the software. Please consult these documents first for answers to your how-to questions. The Learning Resources and Support link below details how to access the Help System.
Guides and Videos
FACILIWORKS ESSENTIALS
- On-prem Installation Guide
- Intro Guide – English
- Intro Guide – Simplified Chinese
- Service Request Portal Intro Guide
- FaciliWorks SMS Configuration
- FaciliWorks Power BI Connector
- FaciliWorks Email API Microsoft Oauth2 with Application Permissions
- FaciliWorks Email API Google Oauth2
- Tutorial video: Adding a new asset
- Tutorial video: Creating a personnel ID
- Tutorial video: Assigning and completing a CM
- Tutorial video: Ad-hoc PM reporting
FACILIWORKS 8i 8.7.004
FaciliWorks Desktop 8.6
FaciliWorks Desktop 8 End of Product Lifecycle:
End of Mainstream Support (Sunset): January 1, 2018
End of Paid Technical Support: January 31, 2019
License Activation Service Retirement: January 1, 2030
JOIN OUR SUPPORT PORTAL
Our Support Portal is a great resource that includes access to our knowledge base and ticket creation, progress and history. You’ll also have access to our live chat feature for even more convenience.
Maintenance Agreements
Our software solutions are dynamic, market-driven products under continuous development, so in order to get the most out of your investment, it’s essential to keep your maintenance agreement (MA) up to date. Click the button below for details!
Support Portal
To receive technical support, you must have an active maintenance agreement and know your product name, version number and serial number or license code.
When you submit a ticket through the Support Portal, one of our skilled technicians will evaluate your issue and contact you with a solution or set up a remote session using GoToAssist to troubleshoot your issue.
To reach our Tech Support team by phone, please call +1 (480) 212-1257 or 1-800-777-7020 (M-F 6:00 a.m. to 4:00 p.m., MST).
SUPPORT PORTAL LINKS
If you already have a Support Portal account, click below to log in.
If you are experiencing a technical issue, but do not have a Support Portal account, please click below.
If you are not experiencing a technical issue but you want to create a Support Portal account, please click below.