FaciliWorks CMMS

Tech Support

FaciliWorks CMMS

Tech Support

We have launched a new Support Community!

Our new Support Community provides all of the same great resources as our former Support Portal, like the knowledge base and ticket creation, progress and history, but you’ll also have access to the new live chat feature for even more convenience.

Click here to get started!

User Guides

FaciliWorks Desktop 8.6

Product Sunset (January 01, 2018) FaciliWorks Desktop version 8 has been discontinued as of this date. No further updates or patches will be provided for this version. Technical support will be provided on a best-effort basis until January 31, 2019.

How-to Questions

Each version of FaciliWorks has a corresponding instructional guide in the User Guide section above. 8i and Desktop versions also include a Help System accessible from within the software. Please consult these documents first for answers to your how-to questions. The Learning Resources and Support link below details how to access the Help System.

Tech Support Hours

M-F 8:00 a.m. to 4:00 p.m., MST

End User License Agreement (EULA)

View or download here.

Have a great FaciliWorks feature idea?

Tell us about it here!

Before You Enter the Support Community:

To receive technical support, you must have an active maintenance agreement and know your product name, version number and serial number.

When you submit a ticket through the Support Community, one of our skilled technicians will evaluate your issue and contact you with a solution or set up a remote session to troubleshoot your issue.

Please click the appropriate button below to proceed. If you prefer, you can reach out to our Technical Support team at +1 (480) 212-1257.

If you already have a Support Community account, please click below to log in.

If you are experiencing a technical issue, but do not have a Support Community account, please click below.

If you are not experiencing a technical issue and just want to create a Support Community account, please click below.