FaciliWorks CMMS

Tech Support

FaciliWorks CMMS

Tech Support

User Guides

FaciliWorks Desktop 8.6

Product Sunset (January 01, 2018) FaciliWorks Desktop version 8 has been discontinued as of this date. No further updates or patches will be provided for this version. Technical support will be provided on a best-effort basis until January 31, 2019.

How-to Questions

Each version of FaciliWorks has a corresponding instructional guide in the User Guide section above. 8i and Desktop versions also include a Help System accessible from within the software. Please consult these documents first for answers to your how-to questions. The Learning Resources and Support link below details how to access the Help System.

Tech Support Hours

M-F 8:00 a.m. to 4:00 p.m., MST

End User License Agreement (EULA)

View or download here.

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Before you contact tech support

To receive technical support, you must have an active maintenance agreement and know your product name, version number and serial number.

When you submit a ticket through the support portal, one of our skilled technicians will evaluate your issue and contact you with a solution or set up a remote session to troubleshoot your issue. You can do some of this exploration yourself to possibly resolve the issue without technical support:

Restart your computer; this can solve many problems.

Start at the beginning. Examine the data you have entered to be sure you are asking the program for what you want. For example, if a report does not include the information you expected, be sure you have typed the correct date range, etc.

Try the procedure again to see if you can duplicate the issue. Note the steps you take to recreate the issue and have these notes ready when you contact technical support.

Try a related procedure; for example, if you can’t print from the software, try printing from another program. If nothing prints, you know the problem is related to the printer, not the software. Check the printer connections and make sure the printer is turned on.

If the software used to work, but will no longer launch, think about what has changed with your computer. Have any new programs been installed lately?

Take note of any error messages you see on your screen.

If the steps above have not resolved your issue, please enter the Support Portal to submit a ticket (incident) or search the knowledge base. The Support Portal is intended to provide you with valuable support resources and an efficient means to follow up on your support tickets. We understand, however, that sometimes you just need to hear a human voice and we’ve got those, too! If you prefer, you can reach out to our Technical Support team at +1 (480) 212-1257.