FaciliWorks CMMS
Tech Support
FaciliWorks CMMS
Tech Support
Support Community
Join our Support Community which provides access to our FaciliWorks knowledge base, ticket creation, progress and history and live chat with our Tech Support team.
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User Guides & Tutorial Videos
FACILIWORKS ESSENTIALS
FACILIWORKS 8i 8.7.004
FaciliWorks Desktop 8.6
Product Sunset (January 01, 2018) FaciliWorks Desktop version 8 has been discontinued as of this date. No further updates or patches will be provided for this version. Technical support was provided on a best-effort basis until January 31, 2019.
How-to Questions
Each version of FaciliWorks has a corresponding instructional guide in the User Guide section above. 8i and Desktop versions also include a Help System accessible from within the software. Please consult these documents first for answers to your how-to questions. The Learning Resources and Support link below details how to access the Help System.
Tech Support Hours
M-F 8:00 a.m. to 4:00 p.m., MST
License Registration
- Please click below to generate your trigger code in order to register your software license. (FaciliWorks Desktop only – Web-based software does not require a trigger code.)
Maintenance Agreement
- Having a current MA entitles you to in-version software updates, to contact us for support services and technical assistance and special discounts on training services.
Software Updates
- These updates are free for any customers who have a current maintenance agreement, have a hosting subscription or have purchased their software within the last 90 days.
End User License Agreement (EULA)
View or download here.
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Before You Enter the Support Community:
To receive technical support, you must have an active maintenance agreement and know your product name, version number and serial number.
When you submit a ticket through the Support Community, one of our skilled technicians will evaluate your issue and contact you with a solution or set up a remote session to troubleshoot your issue.
Please click the appropriate button below to proceed. If you prefer, you can reach out to our Technical Support team at +1 (480) 212-1257.
If you already have a Support Community account, please click below to log in.
If you are experiencing a technical issue, but do not have a Support Community account, please click below.
If you are not experiencing a technical issue and just want to create a Support Community account, please click below.