FaciliWorks CMMS Reviews and Testimonials

Whether you’ll use FaciliWorks to manage a handful of assets or thousands, the following reviews and testimonials will illustrate how FaciliWorks will improve your productivity, reduce costs, maximize asset uptime, optimize inventory and so much more.
 

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Reviews

Reviews and Testimonials Overall rating: ★★★★☆ 3.8 based on 16 reviews
5 1

This software helps us a lot with PM. We pass audit of Coca Cola and ISO 9001.

★★★★★
5 5 1
Pros: The schedule of machine , Task, and Att. on the P.M. The report that we can print, Buget that can can control Cons: None I do not have the software work great for Us . Only think is that I can not get an good report for account. Overall: Lower my cost of maintenance. Review Source: Capterra.com

My experience with Faciliworks has been fantastic! Great program!

★★★★★
5 5 1
Pros: Ease of creating work orders, keeping accurate records of equipment, keeping track of tools and supplies, scheduling repairs and service. Cons: Speed of desktop version, complexity of installation, time it takes to get everyone trained, support hours. Overall: It allows us to meet our corporate standards. Review Source: Capterra.com

Excellent product that simplifies my property management and maintenance.

★★★★★
5 5 1
Pros: This is a comprehensive software that we love and is now tracking all of our property assets so that regular maintenance is tracked, and troubles are addressed in a proactive manner rather than reactive. Over the long term ownership, this path has and will continue to save us in operating costs. It also helps us to proactively identify problems before they cause an outage. The process is intuitive and operates very well. The interface is clear and understandable. Cons: The mobile app is a little complicated especially to explain to field workers. The user interface could be easier to understand by adding simple icons instead of drop downs. Review Source: Capterra.com

Fantastic! Easy to use and create the PM's and work orders we need here.

★★★★★
5 5 1
Pros: Easy to use. Creates PM's and work orders which can be printed out daily and all at one time. Has an inventory to log in parts and choose locations. Ability to add employees and select who will do what task for PM or work order. The program is excellent in PMs and work orders to track and keep records in the program or even from the printed copies. Cons: I wish there was an easier way to better track inventory. That's about it. The way we have it setup makes it 100% useful for all PM or WO issues but not so much for inventory needs. Overall: PM's and WO's needed for co-workers. Records and ability to go back and see what was done during that PM or WO. Review Source: Capterra.com

Great Customer Service, always helpful when I call with questions, extremely adaptable software.

★★★★☆
4 5 1
Pros: Different user levels can be setup depending on who you want access to parts of the software. The dashboard and automatic KPI calculations are good visuals. Cons: Could be more intuitive, made my own quick reference guide for our employees internally which helped a ton. Overall: PMs, KPI's for IATF16949, Spare Part tracking. Review Source: Capterra.com

I have been using Faciliworks for over 10 years and have found it to be useful for our applications.

★★★★☆
4 5 1
Pros: It is easy to navigate thru the menus and locate info in many different ways. Anytime i have ever needed help customer support has been very helpful and were able to solve any issue we had. Cons: Log in takes a while sometimes and printing out batch work orders can take a bit of time freezing up computer. Must check compatibility with other programs on your PC. Overall: Tracking of maintenance is excellent and provides easy access for auditing. Review Source: Capterra.com

The only CMMS I've used. Works for our company.

★★★★☆
4 5 1
Pros: It took me about 6 months to get all the information in the system in order to start creating work orders and PMs. Once everything is set up in the system, you can access everything you need from the dashboard. The users don't have to know much about the software in order to enter SRs or close out PMs and WOs. Cons: Very slow to load, even with the web-based software. Some of the reports do absolutely nothing and the ones that are useful are tedious to run. Overall: This is the first CMMS software our small company has used. We are now tracking aprx 320 assets. Review Source: Capterra.com

More than 10 years using the software my experience is good im satisfied with the software.

★★★★☆
4 5 1
Pros: report customization, FDA fullfillment, FDA validation Kit, the FDA validation kit is very useful for software validation Cons: not friendly with Picturial procedures we trying to use pictorial procedures and the software does not friendly with this Overall: By the nature of our manufacturing business mainly the FDA validation fulfillment, customization reports. Review Source: Capterra.com

Faciliworks has helped me keep track of the task I need to keep the shop running.

★★★★☆
4 5 1
Pros: the software is very adaptible. It was easy to set up. I could easily add or subtract information and scheduling PMs was easy. Work orders help keep track of exspenses and record date and Cons: It would be helpful if there was some videos of the best way to start entering information into the program. It would be nice to have some reports to see an overall look at how well the maintenance program is working. For some reason the month of september does not keep record of cost. Overall: A more professional way to show how the maintenace is keeping up with PMs and Projects. Review Source: Capterra.com

Satisfying, ease of use, and great inventory compiler.

★★★★☆
4 5 1
Pros: Ability to write PO'S and tracking of those PO'S through every step of the process. Inventory control is reliable and the reports generated are a great help at the end of the year. Cons: After six years of usage and several calls to customer support, I still do not have the ability to use the tax block on my PO form, and if I attempt to, the entire PO becomes locked and I have to discard it and start a new one. I cannot batch print work orders, but have to open and print each one individually...I inquired about that one too. I have to change the billing address on my PO'S each time I write one-(the street address and PO Box cannot both be saved). When I go to the PO listing page the dates are never posted with the PO#. When I begin to write a PO and I am ready to go to the line items tab, I don't have to be told by a little box, to go to the line items tab and list my items...an ill contrived, time consuming step in the program which needs to be removed. Review Source: Capterra.com

Good experience

★★★★☆
4 5 1
Pros: I like the easy access from my computer and the new way to manage all the assets in the program its more easier then the previous version (8) Cons: first I will prefer different colors then make it more easier to manage accounts( passwords and privileges ) being the administrator Overall: now I have more time for doing my duties

It is a functional software with a lot necessary modules.

★★★☆☆
3 5 1
Pros: The service request module and the spare parts, but the most functionally for our factory is the preventive maintenance module, with the all sub modules as labor, downtime, parameters, parts register and procedures, in conclusion our factory is very functional software. Cons: The E-mail configuration that option does not functionally for us because the filters is necessary improve with more specifications. Overall: Some benefits but not all that i wish, but the most important is complete to generate electronic PM's into system with electronic signature. Review Source: Capterra.com

Disappointed with the program.

★★★☆☆
3 5 1
Pros: The wide range of format for the business. The ability to speak to someone in English when you need support. Cons: The program is very unstable most of the time. You are able to sign PM's without them being complete. Unable to get the inventory portion issues corrected by the support system in a timely manner. The log in feature does not put the curser in your name box. We had a Rep. come out for some hands on training when we first started using the program. He saw a lot of issues that we were having with the program and had no answers or solutions for us. We were told that he would report them and have someone get back to us. This never happened. We have had a pop-up that cannot be removed in the inventory portion for almost two months now. This issue has not been resolved in a timely manner. The log out tab was removed in the last update and you were to log out just by clicking on the red X at the top of the page. This only works about 15% of the time. And it shows you as being logged in twice if you re-sign into the program. Review Source: Capterra.com

Overall handles what our requirements are.

★★★☆☆
3 5 1
Pros: Simple, easy way to view and see where the PMs and the WOs are within the defined flow. The system helps us to evaluate work still open. Cons: There are some times that the process to update PMs is labor intensive. For example, if there are 100 open PMs and I am closing the 35th one, it goes back to the beginning instead of going to the next or prior one in the list. Review Source: Capterra.com

Software is fine but your service is worse.

★★★☆☆
3 5 1
Pros: I always eager to learn more on it by my self. but i need help from the expert creator of Faciliworks. Cons: Even the trainor cannot answer my queries Overall: I always call for the support service asking for some modification or help for the setting, he said i need to purchase it, if i need an extra service call the sales for modification, the IT always said i need to contact our company IT, always suggest to pay more or purchase this or that, or request for training (pay again) Recommendations to other buyers: IT support should always available and able to help for all the queries specially only for the setting or report, data. I justa ask if i can print the report of Work Order and Preventive Maint the format should be maximizing the letter paper, have you tried to print the report from the WO that you dont need to REPORT Module to make it more presentable appearance. Review Source: Capterra.com

System runs slow. some functions are not available.

★★☆☆☆
2 5 1
Pros: good data tracker for all the sites Build to your liking (but we haven't got that far yet) the demo site was nice PM scheduler is convenient Tech support is nice to work with Cons: Runs slow some functions are not alike want more specific short cuts clicking on functions are delayed Tech support, need help with building to our liking. Review Source: Capterra.com

Rockwell Automation helps manufacturers succeed and grow with industrial automation control and information solutions that give their customers a competitive advantage worldwide. So, when it came to managing Rockwell Automation’s assets, a world-class asset management solution was in order.

Rockwell scales across many production sites, while maintaining centralized asset control, so Rockwell chose FaciliWorks 8i which provides the world-class asset management they needed, the advantage of internet-based scalability and the capability to manage maintenance and gage calibration as needed, site to site. FaciliWorks 8i is the right fit for Rockwell Automation because it’s an all-in-one solution that can streamline maintenance and calibration processes.

Mike Haensgen, Project Engineer, says that “It’s flexible and easy to use. We looked at other products that offered two separate pieces of software that supposedly worked together, but FaciliWorks gives us the option of incorporating calibration, so it’s completely seamless.”

Nearly 600 staff members use FaciliWorks 8i to manage Rockwell’s assets. They can schedule preventative maintenance and calibrations on the same asset, view their operations and asset status in real time with dashboard analytics and use the workflow management system to define tasks, triggers and notification events. “FaciliWorks keeps our facilities running smoothly. It was definitely the right choice for us,” Mike says.

Mike Haensgen

Project Engineer, Rockwell Automation

Bay State Milling, a North American family-owned and operated flour miller, did not have a preventive maintenance system in place; it operated on a run-to-failure basis. The company turned to FaciliWorks for a reliable maintenance system.

“It cut costs – definitely,” said Dick Niswonger, a twenty-year Bay State employee. Niswonger relayed how FaciliWorks CMMS Maintenance Management Software improved the company’s bottom line. First, FaciliWorks reduced unscheduled downtime. By tracking maintenance history, Bay State now maintains equipment on a regular basis. Knowing that a particular piece of equipment is frequently failing helped determine the cause of the failure. In addition, the ability to track parts to particular equipment further sliced downtime.

“By being able to track parts to equipment, you spend less downtime finding the parts to repair a piece of equipment,” said Niswonger. Finally, maintenance labor costs have lessened due to reduced equipment failure.

Operational cost savings resulted from implementing FaciliWorks CMMS. With labor and unscheduled downtime reduced, the plant functions at an optimal level. According to Niswonger, FaciliWorks is a “very good product and a good way to manage maintenance and parts.” Bay State Milling remains a step ahead of industry trends and using FaciliWorks CMMS to manage their maintenance operation helps them to reduce costs, reduce downtime and increase asset utilization.

Dick Niswonger

Tech Manager, Bay State Milling

Moody Bible Institute, a private Christian college in Chicago, Illinois, is dedicated to training students for life in the ministry. Offering year-round classes since 1889, the institute has 15 buildings on campus that include typical college facilities such as classrooms, dormitories, a radio station, a bookstore and executive offices.

Keeping the campus operating smoothly can be quite a chore. “We have an engineering department with three divisions and 15 total employees to make sure that everything that needs to get done actually does,” says Scott Rough, a maintenance engineer who has worked at Moody for several years. “We tried to keep everything straight with a paper system but it wasn’t really working. Eventually, it became apparent that we needed something better.”

The “something” that they needed turned out to be FaciliWorks CMMS software, which the institute purchased at the end of October 2000. The software allows them to better manage their equipment database, including scheduling preventive maintenance and tracking unscheduled service requests. “Little by little, we are also working towards tracking each and every work order that comes through the department so that we can build a good maintenance history on all of the buildings and the machines on campus,” says Scott.

One of the reasons the engineering department chose FaciliWorks CMMS was because it is “very simple to operate.” They also liked the amount of time it saves them. Formerly, when a machine needed new parts, someone would have to track down the machine itself to get the necessary information. Today, this data can all be accessed via computer. According to Rough, another very useful feature is the ability to track work orders. He explains that prior to purchasing the software, it wasn’t uncommon for each of the engineering supervisors to keep their divisions’ work orders in their own areas. With FaciliWorks, it is all in one central location and anyone can check status. Finally, since the institute uses its own terminology, Rough cites FaciliWorks’ ability to change label names and clone equipment information and maintenance tasks as a major benefit.

“Aside from all of the features, we purchased the software because of the customer service and support we received when we were running the demo,” explains Rough. “Every time I had a question, I got an answer right away and if the person I was talking to didn’t have the answer, they found someone who did.”

Scott Rough

Maintenance Engineer, Moody Bible Institute

For more than 80 years, the name Terumo has been synonymous with high-quality, innovative medical devices. From its start in 1921 as a manufacturer of clinical thermometers, Terumo has grown worldwide to a position of leadership in such areas as hollow-fiber technology, blood-management systems and endovascular therapy.

Robert Sutton, Quality Specialist, relies on FaciliWorks 8i CMMS software to run the extensive Preventative Maintenance and Equipment Control Departments of the Terumo Cardiovascular Systems and Terumo Heart Divisions in Ann Arbor, MI.

Sutton needed to save time, reduce errors and manage multiple facilities at once. Paper records and electronic spreadsheets were time consuming and left far too much room for human error. Additionally, because of Terumo’s multiple locations, they needed a centralized software solution to control all assets, including but not limited to preventative maintenance and repairs.

Terumo began using FaciliWorks Desktop CMMS in 2002 and recently upgraded to FaciliWorks 8i Server CMMS. Robert uses FaciliWorks 8i because it saves time, helps his team avoid costly errors and lets them manage “everything from inspection, measuring and test equipment to heavy duty machine shop equipment, test fixtures, vehicles and buildings” across multiple facilities with a single, centralized database. The result is increased asset uptime, decreased costs and improved efficiency. Terumo has also taken advantage of online FaciliWorks training. Robert says it was “…awesome training that really led to time savings and higher quality of output.”

Robert Sutton

Maintenance Supervisor / Quality Specialist, Terumo Medical

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