REVIEWS AND TESTIMONIALS
REAL-WORLD EXPERIENCES
FaciliWorks Reviews on Google
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FACILIWORKS ESSENTIALS
Nice interface and...
Nice interface and easy to use. Lots of options. Gives you exactly what you need in a streamlined fashion. Main reasons for choosing FaciliWorks: ease of use, concurrent licensing vs. per person/machine, the ability to add comments to live and closed work orders and the ability to add photos with ease. Favorite features: PMs , CMs and inventory management.
A satisfied user
Pros: Easy to use. Intuitive UI. Well engineered. Excellent support. Small operation price friendly. Standard features and reporting meet 99% of our needs. Cons: Export of data via API is not available for use with data warehousing with programs like MS Office 365 Power Platform and Power BI. Comments (Benefits): As with any system, you get out what you put in. If you do a thorough job identifying what you want to get out of the system and inputting your information, Essentials will provide you with a very valuable tool for managing your maintenance program. Reasons for Choosing FaciliWorks Essentials CMMS: Features. Cost. Was able to work directly with the developers to get questions answered. Review source: Capterra.com
A believer in your service
Pros: I like the PM notifications and the asset listing feature. Cons: The scheduling of PM’s can be somewhat confusing I had to play around with it to make it work. Comments (Benefits): I have come a long way using your service its a good product that I would recommend. Review source: Capterra.com
It creates a good communication between...
It creates a good communication between departments and is a good activities tracking system. We had a good approach from the service agent explaining the software features. Main reasons for choosing FaciliWorks: functionality, ease of use, pricing and service. Favorite features: Requests the service to the maintenance department and schedules the preventive maintenance.
Hats off to the design and development team!
It’s clean, intuitive and concise. There is a natural flow to the data management process. The ability to add pictures to our tasks/procedures is greatly improving the quality and thoroughness of our preventative and corrective maintenance. The new interface is reducing administrative steps for our system manager and the cascading data feature makes it much quicker to move from asset to relational data when updating records. Hats off to the design and development team!
FACILIWORKS 8i
Use of Faciliworks
Overall: I have been using faciliworks for 2 years, it has been a real asset in maintains PM scheduling also very user friendly for others to request service from the maintenance team. Pros: Ease of use after getting set- up , tracking spending on individual assets. PM scheduling, work order service request was very easy to set up. Cons: Getting the e- mail to work was not so easy. Review source: Capterra.com
FaciliWorks is easy to use, work orders are easy to generate.
Pros: I like that work orders are easy to generate, easy to understand. Work orders are streamlined and get straight to the point. Cons: I dislike the amount of times you have to click “ok” during the process of creating work orders, create service request “click ok” approve service request “click ok”. Review source: Capterra.com
Overall it is very easy to use, reporting is nice.
Pros: Keeps track of all of my assets very well, has a lot of nice reporting features. Our staff here is limited so the software helps fill that. Cons: About the only thing I found is some of the custom reporting features can be a little difficult to use. Review source: Capterra.com
Faciliworks makes it easy to manage our equipment, schedule repairs and track parts and downtime.
Pros: Ease of use, the ability to use a smartphone to manage equipment and input meter readings via the phone. Cons: No mobile app scanning feature. Would like to use the capability to scan with a smartphone. Smartphones already have scanning capability. It would be helpful for inventory. Review source: Capterra.com
Very easy to input assets and inventory
Pros: The ability to input your inventory and tie it to specific assets also to schedule pm to when they need to be done Cons: Haven’t really found any have only had the program for a few short months I’m sure there will be some some where. Review source: Capterra.com
Mentions Compliance
More than 10 years using the software my experience is good I'm satisfied with the software.
Pros: report customization, FDA fulfillment, FDA validation Kit, the FDA validation kit is very useful for software validation Cons: not friendly with Picturial procedures we trying to use pictorial procedures and the software does not friendly with this Overall: By the nature of our manufacturing business mainly the FDA validation fulfillment, customization reports. Review Source: Capterra.com
This software helps us a lot with PM. We pass audit of Coca Cola and ISO 9001.
Pros: The schedule of machine , Task, and Att. on the P.M. The report that we can print, Buget that can can control. Cons: None I do not have the software work great for Us . Only think is that I can not get an good report for account. Overall: Lower my cost of maintenance. Review Source: Capterra.com
Mentions Services
Great web base asset management system that is "scale-able"
Overall: A system that helps me run the business. Pros: I really enjoy the web base system. I don’t have to worry about maintaining the software on our servers. Customer support is always there. Cons: No real negative, but it is best to use the and understand the system strengths. Don’t try to customize. Its easier just modify internal systems to match what the system can do. Review source: Capterra.com
Great to work with! Training was easy to follow as well.
Pros: Lets see… 1. ease of use. 2. great customer service. 3. excellent tracking of equipment. 4. fast set up. Cons: The only problems we had with the software were either fixed online, or explained how to fix in a couple easy steps. Review source: Capterra.com
FaciliWorks offers a lot of valuable features at a very reasonable cost. The support is excellent.
Overall: We manage all our assets and their readiness using FaciliWorks. Pros: All the features needed to manage a companies maintenance are covered. The support and training staff are excellent. Cons: The platform and interface is a bit dated and the custom report building needs to be simplified. A more intuitive process flow would help the novice user navigate the complex relationships between assets, preventative, corrective and recurring tasks. Review source: Capterra.com
I have been using FaciliWorks for over 10 years and have found it to be useful for our applications.
Pros: It is easy to navigate thru the menus and locate info in many different ways. Anytime i have ever needed help customer support has been very helpful and were able to solve any issue we had. Cons: Log in takes a while sometimes and printing out batch work orders can take a bit of time freezing up computer. Must check compatibility with other programs on your PC. Overall: Tracking of maintenance is excellent and provides easy access for auditing. Review Source: Capterra.com
Been using since 2011 across 3 sites
Overall: pro – FaciliWorks with asset grouping allow us to manage all 3 sites as a whole, or day to day individually. The new mobile is extremely helpful for creating work orders on the fly and updating meters. Support is outstanding. con- not to big of a deal, but you must pay for support. Review source: Capterra.com
FaciliWorks Testimonials
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For more than 80 years, the name Terumo has been synonymous with high-quality, innovative medical devices. From its start in 1921 as a manufacturer of clinical thermometers, Terumo has grown worldwide to a position of leadership in such areas as hollow-fiber technology, blood-management systems and endovascular therapy.
Robert Sutton, Quality Specialist, relies on FaciliWorks 8i CMMS software to run the extensive Preventive Maintenance and Equipment Control Departments of the Terumo Cardiovascular Systems and Terumo Heart Divisions in Ann Arbor, MI.
Sutton needed to save time, reduce errors and manage multiple facilities at once. Paper records and electronic spreadsheets were time consuming and left far too much room for human error. Additionally, because of Terumo’s multiple locations, they needed a centralized software solution to control all assets, including but not limited to preventive maintenance and repairs.
Terumo began using FaciliWorks Desktop CMMS in 2002 and recently upgraded to FaciliWorks 8i Server CMMS. Robert uses FaciliWorks 8i because it saves time, helps his team avoid costly errors and lets them manage “everything from inspection, measuring and test equipment to heavy duty machine shop equipment, test fixtures, vehicles and buildings” across multiple facilities with a single, centralized database. The result is increased asset uptime, decreased costs and improved efficiency. Terumo has also taken advantage of online FaciliWorks training. Robert says it was “…awesome training that really led to time savings and higher quality of output.”
Maintenance Supervisor / Quality Specialist, Terumo Medical
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Moody Bible Institute, a private Christian college in Chicago, Illinois, is dedicated to training students for life in the ministry. Offering year-round classes since 1889, the institute has 15 buildings on campus that include typical college facilities such as classrooms, dormitories, a radio station, a bookstore and executive offices.
Keeping the campus operating smoothly can be quite a chore. “We have an engineering department with three divisions and 15 total employees to make sure that everything that needs to get done actually does,” says Scott Rough, a maintenance engineer who has worked at Moody for several years. “We tried to keep everything straight with a paper system but it wasn’t really working. Eventually, it became apparent that we needed something better.”
The “something” that they needed turned out to be FaciliWorks CMMS software, which the institute purchased at the end of October 2000. The software allows them to better manage their equipment database, including scheduling preventive maintenance and tracking unscheduled service requests. “Little by little, we are also working towards tracking each and every work order that comes through the department so that we can build a good maintenance history on all of the buildings and the machines on campus,” says Scott.
One of the reasons the engineering department chose FaciliWorks CMMS was because it is “very simple to operate.” They also liked the amount of time it saves them. Formerly, when a machine needed new parts, someone would have to track down the machine itself to get the necessary information. Today, this data can all be accessed via computer. According to Rough, another very useful feature is the ability to track work orders. He explains that prior to purchasing the software, it wasn’t uncommon for each of the engineering supervisors to keep their divisions’ work orders in their own areas. With FaciliWorks, it is all in one central location and anyone can check status. Finally, since the institute uses its own terminology, Rough cites FaciliWorks’ ability to change label names and clone equipment information and maintenance tasks as a major benefit.
“Aside from all of the features, we purchased the software because of the customer service and support we received when we were running the demo,” explains Rough. “Every time I had a question, I got an answer right away and if the person I was talking to didn’t have the answer, they found someone who did.”
Maintenance Engineer, Moody Bible Institute
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Bay State Milling, a North American family-owned and operated flour miller, did not have a preventive maintenance system in place; it operated on a run-to-failure basis. The company turned to FaciliWorks for a reliable maintenance system.
“It cut costs – definitely,” said Dick Niswonger, a twenty-year Bay State employee. Niswonger relayed how FaciliWorks CMMS Maintenance Management Software improved the company’s bottom line. First, FaciliWorks reduced unscheduled downtime. By tracking maintenance history, Bay State now maintains equipment on a regular basis. Knowing that a particular piece of equipment is frequently failing helped determine the cause of the failure. In addition, the ability to track parts to particular equipment further sliced downtime.
“By being able to track parts to equipment, you spend less downtime finding the parts to repair a piece of equipment,” said Niswonger. Finally, maintenance labor costs have lessened due to reduced equipment failure.
Operational cost savings resulted from implementing FaciliWorks CMMS. With labor and unscheduled downtime reduced, the plant functions at an optimal level. According to Niswonger, FaciliWorks is a “very good product and a good way to manage maintenance and parts.” Bay State Milling remains a step ahead of industry trends and using FaciliWorks CMMS to manage their maintenance operation helps them to reduce costs, reduce downtime and increase asset utilization.
Tech Manager, Bay State Milling