Check out what's new with FaciliWorks this month!
07/12/2023		  

If you're not using FaciliWorks Essentials, you're missing out on great new features like KPIs, an interactive workload calendar and ad-hoc reporting!
Since you already use FaciliWorks, all you need is an upgrade, which means a small cost for BIG results. With FaciliWorks Essentials, we have made major strides in the software's capabilities, user interface, data security and performance. Essentials will modernize the way you manage your facility, from its speed and interactive workload calendar to its configurable data grid views, enhanced KPIs and ad-hoc reporting.

The new workload calendar alone will save you tons of time by allowing you to efficiently balance the workload among your resources. The new data views, ad-hoc reporting and KPIs will not only increase your team's productivity, but will also help you see your data in ways you never could before, leading to insights that will help you make informed business decisions, gauge your team's progress and meet your objectives.

We have so much more to show you! All it takes is 30 minutes for your free, personalized web demo, so contact us today at 1-800-777-7020 or click the button below.
 

SPECIAL ANNOUNCEMENT
Our offices will be closing early on Friday, July 21 for a company meeting. Our staff will be available by phone and email until 9:00am, MST. We appreciate your understanding.

PRODUCT SPOTLIGHT WEBINAR

Modernize your maintenance program
with an upgrade to Essentials.

September 6, 2023 - 11:30 am EDT

See how upgrading to FaciliWorks Essentials will drive your team’s performance with its clean, sleek interface, user-focused dashboards and invaluable KPIs.
 

TRAINING
To save time, avoid common mistakes and get the most out of your software, it is imperative to receive proper training and we offer a wide variety of training options to meet every need and budget. Class sizes are limited, so make your reservation now!

FaciliWorks Essentials Web Training

September Suite
Session 1: September 5
Session 2: September 6
Session 3: September 7
Session 4: September 8

FaciliWorks 8i Web Training

August Suite
Session 1: August 14
Session 2: August 15
Session 3: August 16
Session 4: August 17
Session 5: August 18
To register or for info about custom training options, please contact us at 1-800-777-7020 or training@cybermetrics.com.
 

QUICK TIP
Join our Support Community!

The FaciliWorks Support Community provides access to our knowledge base of articles for answers to common questions and explanations of any potential issues you may experience. The Community also provides the most efficient means to create a support ticket, follow its progress, view ticket history and engage the support team.

You may already have login credentials for the Support Community from a previous session with our team; if not, please fill out this form to request an account (we will typically have your new account created within 24 hours). If you are unable to complete the form online, please call us at +1 (480) 212-1257 or 1-800-777-7020.

After logging into the Community, you can use the search bar at the top of the home page to find appropriate articles or you can narrow the results by first selecting FaciliWorks from the Featured Topics tab and then, under the FaciliWorks header, select the version of FaciliWorks you are using. Related articles will then appear below. If you don’t find the answer to your question in the articles, click the Open a New Case button and submit the necessary information (this button can also appear as Submit a Case in other areas of the Community). You can access your Open Cases and Historical Cases with the corresponding tabs.

After submitting a new case, one of our skilled technicians will evaluate your issue and contact you with a solution or to set up a remote session to troubleshoot your issue. You may also use the chat feature in the Community by clicking Chat with an Expert in the bottom right corner of the window; one of our experts will be happy to assist you.

Our Technical Support team is located in the U.S. at our corporate headquarters and can be reached at +1 (480) 212-1257, 1-800-777-7020 or support@cybermetrics.com. Please contact us if you have any issues accessing the Support Community.

We encourage you to explore the capabilities of your FaciliWorks software and as always, keep an eye out for future Quick Tips.
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